General business terms with customer information
(the following general business terms contain legal information to your rights in accordance to the regulations of long-distance transaction and in the electronic business transactions.)
1. Field of application
2. Offers and descriptions of service
3. Order procedure and contract closing
4. Prices and Shipping costs
5. Delivery, Availability of Products
6. Payment options
7. Reservation of Ownership
8. Warranty and Guarantee
9. Liability
10. Saving of the Contract text
11. Data privacy
12. Place of jurisdiction, Applicable law, Contract speech
13. Allowed pictures
14. Copyright violations
15. General duties of the user
1. Field of application
1.1 For the business relation between the owner of Chatprint, Christian Nießing, Zum Waldschlößchen 19, 46395 Bocholt (following “seller”), and the customer (following “buyer”) the current General Business Terms are solely to be applied in a valid formulation.
1.2 You can contact our customer service for questions, reclamations and complaints on workdays between 9.00am and 2.00pm. Telephone: +492871-4762273 Email: support@chatprint.de
1.3 A customer in the legal sense of the general business terms is every person, that completes a legal transaction without an aim towards their commercial or independent job according to §13 BGB.
1.4 Deviating terms and conditions are not accepted, unless the seller explicitly agreed to them.
2. Offers and descriptions of service
2.1 The depiction of the product in the Online shop is not a legally binding offer, but an invitation to order. Descriptions of service in magazines and the website of the seller do not have the character of a warranty or guarantee.
2.2 All offers are “while stock lasts”, unless something different is mentioned at the product. Incidentally, errors remain excepted.
3. Order procedure and contract closing
3.1 The buyer can non-committally, select products and collect them via selecting “place in cart” in the cart. Subsequently, the buyer can select “continue to pay” to finalize the order procedure.
3.2 By selecting “Buy”, the buyer agrees to a binding contract with the products that are in the cart. Before the data is transmitted, the buyer can, at any time, view and change the data. Required fields are marked with a star (*).
3.3 The seller will subsequently send an automated confirmation of receipt via email, where the buyer can print the order confirmation when selecting “print”. The automated confirmation of receipt email only documents the arrival of the order at the seller. It is not an acceptance of the order. The purchase agreement only comes in place, when the seller ships or delivers the ordered product within 2 days, or when the seller confirmed the shipment within 2 days in an explicit order acknowledgement or bill email.
3.4 In case the seller allows prepayment, the contract begins with the submission of the bank details and the payment request. If the payment remains open, and after a second invitation to pay, up until 10 calendar days after the submission of the order confirmation, the seller rescinds from the contract with the result, that the order becomes obsolete and the obligation to deliver is removed. An article that is purchased under prepayment is thus only reserved for 10 calendar days.
4. Prices and Shipping costs
4.1 All prices that are stated on the website by the seller, are including the individually applicable VAT.
4.2 Additionally, to the stated prices, shipping costs will be added for the shipment process. The shipping costs are available for the buyer on a separated information site and will be communicated in the ordering procedure.

5. Delivery, Availability of products
5.1 In case prepayment is available, the delivery follows after the reception of the payment.
5.2 In case not all ordered products are in stock, the seller is entitled to separate deliveries, as long as it is deemed reasonable for the buyer.
5.3 In case the delivery of the products fails three times due to the fault of the buyer, the seller can rescind from the contract. Any payments will be refunded.
5.4 If the product is not available, due to the fault of other deliveries which were not the sellers fault, the seller can rescind from the contract. In this case, the seller has to contact the buyer instantly and, if applicable, offer to deliver a comparable product. If no comparable product is available or the buyer does not wish to substitute the product, payments will be refunded.
5.5 Buyers are informed about the delivery times and restrictions (i.e. delivery to a different country) on a separate information site or within the individual product description.

6. Payment options
6.1 The buyer can pick a payment options out of the offered options before the ordering procedure is finished. Buyers are informed about the available payment options on a separate information site.
6.2 In case the payment is possible via a bill, the payment has to be made within 30 days of the reception of the product and the bill. Other payment options have to be completed prior to the shipment.
6.3 If a third-party payment organization (i.e. PayPal) is tasked with the payment procedure, the general business terms of said company are laid to ground.
6.4 If the payment is due to a calendar date, and the buyer misses the payment, the missed date means an event of default. In this case, the buyer has to pay the legal default interest fees.
6.5 The obligation to pay the legal default interest fees does not exclude additional default fees by the seller.
6.6 A right to compensation for the buyer is only applicable, when the counter claim is valid or accepted by the seller. The buyer can only use the right of retention if the claims result from the same contract.

7. Reservation of Ownership
Up until the full payment by the buyer, the delivered product remains in the possession of the seller.

8. Warranty and Guarantee
8.1 The warranty is set after the legal regulations
8.2 A guarantee only exists, if the guarantee is explicitly mentioned for the product. Buyers will be informed about the guarantee policies before the order procedure.

9. Liability
9.1 For a liability and restitution of damage the constitutional conditions of entitlement are laid to ground.
9.2 The seller is absolutely liable in case the cause of damage has been intent or gross negligence.
9.3 Furthermore, the seller is liable for cases of negligence of constituents, that will hinder the attainment of the purpose of the contract, or the negligence of the obligations that lead to the proper fulfillment of the contract, and that the buyer relies on. In this case the seller is only liable for the foreseeable, contractual damage. The seller is not liable for the negligence of the above mentioned obligations.
9.4 The limitation of liability does not apply when damage occurs to life, body or health and for a defect after the guarantee for the property of the product and for fraudulent concealed defects. Liability after the product liability law remains untouched.
9.5 In case the liability of the seller is excluded or limited, this also applies to the liability to employees and other paid help.

10. Saving of the Contract text
10.1 The buyer can print the contract text before submitting the order to the seller by using the print function of the browser in the last step in the order procedure.
10.2 The seller also sends the buyer an order confirmation with all the relevant order data to the provided email address. With the order confirmation the buyer additionally receives a copy of the general business terms with the information for the revocation of the contract and the guideline for shipment costs, delivery and payment obligations. In case you registered in our shop, you can access our orders in your profile area. Additionally, we save the contract text, but refrain from making it accessible via the internet.

11. Data Privacy
11.1 The seller uses personal data of the buyer in the appropriate matter according to the legal regulations.
11.2 The, for the purpose of the fulfillment of the contract, provided personal data (i.e. email, name, address, payment data) is used by the seller to fulfill the contract. The data is used confidentially and is not passed on to third person parties that are not part of the order, delivery and payment process.
11.3 The buyer has the right, after requesting, to informed for free about the personal data that has been saved by the seller. Additionally, he/she has the right to correct wrong data, delete or block personal data, in the case that no legal duty to preserve the records.
11.4 Additional information about the nature, extent, place and purpose of the inquiry, process and usage of the required personal information by the seller can be found in the data privacy statement.

12. Place of jurisdiction, Applicable law, Contract speech
12.1 Place of jurisdiction and place of fulfillment is the site of the seller, if the buyer is a merchant, legal person of the public law or a special fund under public law.
12.2 The contract speech is German.

13. Allowed pictures
Uploading pictures, that fall under the jurisdiction of child and youth protection, depict naked genitals, racism, violence-glorifying, or are radically right-wing, transgress the rights of third-person parties, especially patents, brands, copyright and neighboring rights and personal rights, are forbidden. Chatprint.de will instantly delete such pictures and transfer the costs of damage claims on to the person that uploaded the pictures.

14. Copyright violations
The responsibility for all uploaded pictures by users is solely from the person that uploaded said content. Chatprint.de can only check content of uploaded media on a sample basis. Chatprint.de reserves the right to delete content immediately without giving any reasons.

15. General duties of the user
The user is to ensure that the upload of contents (texts, pictures, videos, names, brands, etc.) does not transgress any rights of third-person parties (i.e. copyright transgression, contest transgression, etc.).

Cancellation Policy

A consumer is every natural person, who forms a legal transaction without an aim towards their self-employed or commercial employment status.

 

Right of cancellation for the delivery of goods that were not manufactured to the customer specification and have been delivered in the same delivery.

You have the right, within 14 days and without a declaration of reason to revoke this contract. The revocation period amounts to 14 days, starting the day that you are a known third-person party received the goods. To exert the revocation right you have to inform us in an explicit way (i.e. via letter, telefax, email) about your decision to revoke this contract. You can, but do not have to, use the attached exemplary revocation form. To keep the term of the revocation period it is sufficient to inform us before the end of the revocation period.

 

Consequences of a revocation

When you revoke a contract, we have to repay any kind of payments that we received from you, including the delivery costs (excluding additional costs for a special delivery that is different than the offered standard delivery), without hesitation and within the 14-day period, beginning the day that the knowledge of the revocation reaches us. For this repayment, we use the same payment option that you used in the original transaction, except for the case, that you stated explicitly a different option. In both cases you will not receive any form of compensation. We can refuse to repay, until we have received our goods or receive proof of the shipment to us, whatever is the earlier case. You have to return the goods without any hesitation to us, within a 14-day period, after the day you informed us of the revocation of the contract. The period remains intact, if you send the goods back before the 14-day period passes.

You bear the costs of the return of the goods.

You only have to compensate for possible loss of value if the loss of value is not traced back to the examination of the state, feature and functioning of the goods, which was not more than necessary.

 

Exclusion and discharge of contract of the revocation right

The revocation right is not composed in contracts for the delivery of the goods, contracts that are not prefixed and for the manufacturing of goods that require an individual choice or decision by the consumer that is related to the personal needs of the consumer. As long as the print results from the website chatprint.de are made to customer specification, no legal revocation right is applicable. A contractual right of revocation is not conceded.